Weather Warning – fault reporting links

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How do I report flooding instances in Hertfordshire?

All instances of flooding, along with any other fault type in the county should be reported on the fault reporting system available at www.hertfordshire.gov.uk/faultreporting.

 

What should residents do if they see flood water on the network?

Any significant flooding on the network (i.e. not property) should be reported on the HCC fault reporting system (www.hertfordshire.gov.uk/faultreporting) under the ‘flooding and drainage’ section. Road, footway and subway flooding can be reported on this page. In the majority of cases, this will action flood signs to be placed at affected sites.

 

What should residents do if their property floods?

If a property is flooding then this should be reported on the on the HCC fault reporting system (www.hertfordshire.gov.uk/faultreporting) under the ‘flooding and drainage’ section but users must select the ‘Property damaged by flooding’ option. Once reported a crew will attend the property/site (timeframes will be dependent on what has been reported) and mitigate any immediate hazard (if possible to do so).

 

Residents don’t just have to live near a river to be at risk, especially if there is prolonged heavy rain which can cause surface water flooding. Residents can visit the Flood Risks and Protecting Your Property web pages to look-up what their flood risk levels are and to also get some advice from a checklist of measures that they can easily put into place to ensure their home or business is protected.

To report fallen trees or branches or flooded roads, paths or cycleways go to www.hertfordshire.gov.uk/faultreporting

To find out steps you can take to protect your own property take a look at www.hertfordshire.gov.uk/floodprotect.

To find out more about flooding in Hertfordshire visit: Flooding and water | Hertfordshire County Council

To find out more about our flood resilience scheme visit: Hertfordshire County Council | Is your home at risk of flooding? We want to hear from you.

How residents can keep themselves safe and informed in wet weather:

  • Take care when driving in wet weather
  • Leave plenty of time to get to your destination and plan ahead
  • Don’t walk or drive through flood water
  • Please check on vulnerable or older neighbours and family
  • Follow @Herts_Highways on X for information on road closures across the county.
  • Keep an eye on individual school communications channels about any impact of the wet weather on school buildings.

 

Useful links:

 

LLFA and Managing Flood Risk in Hertfordshire

Managing flood risks | Hertfordshire County Council

Flooding and Water information

Flooding and water | Hertfordshire County Council

Drain Cleaning

Drain cleaning | Hertfordshire County Council

Flood Risk Maps

Check for flooding – GOV.UK (www.gov.uk)